Company:
	Address:
	Number:
	Zipcode:
	City:
	Phone number:
	Your name:
	Your phonenumber:
	Your emailaddress:

1	What was your most important reason for investing in a optic fiber connection?
	Cost advantage More bandwidth (faster internet) Fast Fiber optic connection with other locations (partners or other establishments) To be able to use VOIP Other answer
2	Are you satisfied with the speed of your current Internet connection?
	Yes No Don't know Other Answer
3	Would you consider building a optic fiber connection through Zuid Holland Internet Exchange?
	Yes, what will be your main reason for doing so?......... No, will you be interested in it in the future?........
4	Does your company desire the use of VOIP for telephony?
	Yes, we are currently using VOIP through our ordinary PBX Yes, VOIP is being used to call from the PC Yes, we would like to call via a Hosted VOIP Provider based on the local marketplace No, we will be calling with the ordinary ISDN connection Other Answer
5	Would you like to use a connection between PC and telephone (one click for calling telephone numbers and immediatly the customer data on the screen at incoming telephone calls?
	Yes No
6	What extra functions for telephony would you like to use besides your standard incoming and outgoing call traffic?
	Queuing (a method which you can hold your calls when all lines are taken) Yes No IVR (Interactive Voice Response: a menu to choice, so the caller can choice the right department) Yes No Conference Call (Building Telephone conversations with more than 2 people, the user can add multiple callers) Yes No Forwarding or transferring calls (a mechanism that enables the user to transfer the call to another person within the company with a landline or a mobile phone) Yes No Hunting groups(concept that refers to the method of distributing phone calls from a single destination number to a group of call agents. This is a concept for mainly call agents or service departments, these agents are being placed in a group with other users behind one Phone number. After calls will be transferred to the Phone of the person that has been waiting the longest in the group, or when Yes No
7	What would be the reason for your organization to change to advanced VOIP solutions?
	Cost-savings No more big investments in Telephone equipment and hardware VOIP is easy and cheap to expand with extra functions like IVR, Conferencing etc. Possibilities for integration of telecommunications with (web) applications. Other Answer
8	Does your company currently have a CRM-application?
	Yes, a web based solution that is accessible throughout the internet Yes, we have a CRM-system which is only usable within business locations. No, we do not use a CRM-system Other answer:
9	Are you aware of the fact that your building can be protected by surveilance cameras (and connected to a security company) by using an optic fiber connection?
	Yes No
10	Might your company be interessed in Online Backup of all your data? (instead of using tapes, own equipment and done by your own people)
	Yes No I do not know
11	In your company is there a budget for investments in improvements for customer services and the sales processes?
	Yes between the 0 Yes between the 25.000 en 100.000 Euro Yes more than 100.000 Euro No there is no budget for 2009 Other
12	At this moment are there any problems with the companies customer services and sales processes.
	Yes, the customer service processes are not yet developed enough. Yes, The internal marketing and sales processes are not yet supported by the right tools Yes, actually there has not been enough effort put into the development of these processes Yes, other answer No
13	Does your company have any plans to invest in IT-improvements through the implementation of hosted web applications at the ZHIX?
	Yes, we are interested in Hosted VOIP through the local marketplace (such as ZHIX) Yes, we are interested in Hosted CRM solutions through the local marketplace (such as ZHIX) Yes, we are interested in Hosted Call Center solutions through the local market place (such as ZHIX) Yes we are interested in Hosted Service Management solutions Yes we are interested in hosted ERP solutions No but we have plans to invest in the implementation of local applications No we have no plans to invest in new applications for 2009 Other
14	What other advantages would trigger your company to make investments in integrated VOIP, Online Backup, Call Center solutions and CRM?
	Cost savings on telecommunications and bring down investments telephone infrastructures An advanced The Customer Service advantage, with every incoming call the customer information will be displayed. Which means the employee will be (almost) forced to record the conversation for information purposes Growth in sales, realized through the improvement sales processes to turn leads into customer Management report improvement (all critical activities of the sales force are better recorded which means the employees are directer manageable)
15	Do you have any comments, suggestions or requests for information regarding the future of optic fiber connections and Web Applications?